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Channel: help.twitch.tv :: Current Issues and News
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Receiving Ads while subscribed to someone

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I am subscribed to a channel but i'm still seeing the advertisements, I logged out of twitch and cleared my browser cache but I can still see them. Any help?

Microphone

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My microphone just dont work properly. Like, A LOT OF NOISE, I cant even undestand! Its terrible I've got a Elektra Razer which works perfectly in Skype, Team Speaker and that stuff. But just look at my broadcasts, omg! Is fucking anoying. Can someone help me?

Stream Buffering & Loading Video Failed

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Same problem too. Nowadays most of twitch's streams are buffering every 10 seconds in average for me in source/high/medium and low. It's really annoying. In addition i have adobe flash player updated, Chrome extensions disabled and i don't have any problem with YT livestream 1080p or hitbox stream HD. I'm from Santiago, Chile. My ISP is VTR with http://www.speedtest.net/result/3978107610.png (including traffic shaping), my peak is 40 mbps. Tracert log: Tracing route to live.twitch.tv [199.9.251.164] over a maximum of 30 hops: 1 * * * Request timed out. 2 26 ms 35 ms 10 ms 192.168.245.18 3 38 ms 11 ms 8 ms 192.168.250.77 4 10 ms 9 ms 9 ms 192.168.22.9 5 9 ms 23 ms 18 ms 192.168.15.18 6 8 ms 32 ms 27 ms xe-0-2-2.ar4.SCL1.gblx.net [64.211.166.73] 7 133 ms 135 ms 151 ms ae0-90G.ar7.LAX1.gblx.net [67.16.162.22] 8 134 ms 133 ms 133 ms ae10.edge1.LosAngeles9.Level3.net [4.68.111.21] 9 * * * Request timed out. . . 30 * * * Request timed out. I could watch any stream in source quality before (same ISP) :( Is there any solution or what's happening? Thanks in advance

Twitch profile redirecting to Justin.tv

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Hi, Jason here also! could you please switch my justin.tv account to twitch.tv, I can sign on with twitch, but cannot change my category. Thanks.

Error code: 0x10331196

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well I found a way to fix it for me. Hope it works for you guys. Log out of the twitch app. Uninstall it. Shut down the xbox one. Once completely shut down, turn it back on after a few seconds. Reinstall twitch. login/reconnect. Hopefully if you're as lucky as I was then this will work.

"That one" Xbox One Issue

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I know a ton of people have had this issue, but mine hasn't gone away and I've found no answer on these boards that has helped. My video preview is awesome and I start broadcasting from my One. The preview still looks solid, my topic is even updated on my channel when I start it, but it says I'm "offline"... when I'm most definitely broadcasting (as it says 'no viewers') at the bottom of my screen and has the "LIVE" icon. I've run through all the troubleshooting steps that the staff has put up as well as every community suggestion (ie., Alternate Mac removal and such). Nothing has helped. It's frustrating the crap outta me. Can some staff please look into this?

Specific language banned from Broadcasters?

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I understand Twitch allows 18+ streams which I assume means the player is allowed to use "strong" language such as "fuc*" or "shi*t". But I recently got into a bit of a disagreement with another broadcaster, as they stated that words such as "cun*" were categorized with words such as "nigge* or "faggo*". I'm curious in regards to this grey area where the lines are drawn in regards to what language is allowed and isn't. I've seen numerous large streamers using words such as "cun*" or "faggo*" on streams countless times and face zero consequences. Just a little clarification would be nice.

All requests to usher.twitch.tv are returing 404

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Cross-Posted from reddit.com/r/twitch: Hi, This is my first post in this sub, so please let me know if it's in the wrong sub. I have developed a small desktop application for personal use that uses the twitch.tv api to load streams. Starting sometime yesterday, my app failed to load the stream data. Today I started to debug it, and it turns out that every request I make to usher.twitch.tv is returning a 404 response. I have not touched the code regarding the stream data in at least 2 months. Here is an example URL request: http://usher.twitch.tv/select/lk8play.json?private_code=&allow_source=true&type=any&nauth=%7B%22user_id%22%3Anull%2C%22channel%22%3A%22lk8play%22%2C%22expires%22%3A1418411970%2C%22chansub%22%3A%7B%22view_until%22%3A1924905600%2C%22restricted_bitrates%22%3A%5B%5D%7D%2C%22private%22%3A%7B%22allowed_to_view%22%3Atrue%7D%2C%22privileged%22%3Afalse%2C%22source_restricted%22%3Afalse%7D&nauthsig=a300e4a92205999e57304bf8ef6962226a4fdf1f Java's HttpURLConnection.getResponseMessage() is returning: 'Not Found'. Opening the URL in my browser reveals a blank page, and upon inspecting the network connecting with dev tools, it is also showing a 404: http://usher.twitch.tv/select/CHANNEL.json: https://i.imgur.com/S7cK58R.png I thought I'd try a https request just to test, and the connection was refused (not sure if that is normal behavior): https://usher.twitch.tv/select/CHANNEL.json: https://i.imgur.com/dQ7UG9z.png I also noticed that http://usher.twitch.tv/ and http://usher.twitch.tv/select/ both return 404 like http://usher.twitch.tv/select/CHANNEL.json This python script (not mine) is also failing: https://gist.github.com/baderj/8593472[6] , so it's not my code. Can somebody from twitch please help me? I'm running Linux Mint, but my app fails on my Windows server as well.

'Loading Video'

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Hi guys, having a problem when trying to stream. Usually use OBS, never had a problem but today the video won't load on my channel. Constant black screen. Even tried live streaming direct from my Elgato and getting the same problem.. Any solutions? I've tried disabling adblock to no prevail

follow button missing

Are You save enough

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Are you save enough BE AWARE there are viewers how comment about stream overlay you're not paying attention thinking they're sending screen shots BUT IT's A hack all skins will be stolen mayby credit card numbers be aware streamers!!!!

New message notification stuck

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Hello, for quite some time now my message notification is stuck at "1" it doesn't increase with new one it does not decrease if I read all of them... A solution posted in an over one year old thread (http://help.twitch.tv/customer/portal/questions/1053372-no-messages-in-inbox-but-sidebar-shows-one ) to mark all unread and read again did not help at all. Please help and thanks in advance, Wizzzzard

Hosts section

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why doesn't this section load? i get an endless load circle going on

Error code: 0x10331196

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I'd been having this issue (error 0x10331196) on my Xbox One for months. I'd followed the instructions here, but it made no difference: http://help.twitch.tv/customer/portal/articles/1476102-troubleshooting-xbox-one-broadcasting Finally, yesterday I opened a call using Microsoft's XBox Twitter support: https://twitter.com/XboxSupport The technician that Tweeted back said that I should follow the instructions in the first link. However, the one important item to change is this: On the Xbox, in Settings, Privacy & online safety, ensure that Adult defaults is selected (not Custom which was what mine was set to). That solved it for me.

Error code: 0x10331196

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I'd been having this issue (error 0x10331196) on my Xbox One for months. I'd followed the instructions here, but it made no difference: http://help.twitch.tv/customer/portal/articles/1476102-troubleshooting-xbox-one-broadcasting Finally, yesterday I opened a call using Microsoft's XBox Twitter support: https://twitter.com/XboxSupport The technician that Tweeted back said that I should follow the instructions in the first link. However, the one important item to change is this: On the Xbox, in Settings, Privacy & online safety, ensure that Adult defaults is selected (not Custom which was what mine was set to). That solved it for me.

Error code: 0x10331196

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Hi. If you have a game that it does work on but others it doesn't. Try opening the broadcast setup screen on the game it does work on then switching to the game it doesn't. It worked for me.

Unable to post comment

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Hi, I wanted to post an answer to http://help.twitch.tv/customer/portal/questions/5693151-twitch-video-lags-in-firefox-strange-polling-rate-issue But, I keep getting redirected to help.twitch.tv and it says "invalid request" at the top momentarily before disappearing. --- This is what I was going to post if it helps in any way to reproduce the bug: Hey guys, I don't think it's specific to any mouse brand, I've got steelseries. I was not having that issue until today, just started using a different screen and now I get that problem too and only in windowed mode. I tried setting protected mode to 0, didn't work. Then I tried disabling hardware accelerated mode from flash settings, didn't work. Finally I tried what nxrighthere suggested, "GPU Accelerated Flash Player", the link he gave doesn't work anymore but I found it here http://www.ghacks.net/2014/09/24/gpu-accelerated-flash-player-may-improve-your-flash-experience-in-firefox/ Scroll down to "Update" and download the link called "gpu-accelerated-flash.zip (1170 downloads)". Then unzip and drag the .xpi file into Firefox then click install now. Refresh twitch, hope it works for you guys too :) Also I noticed it fixed another problem I was having in firefox where it either lags or drops some frames when I go into fullscreen,that was happening with youtube too but that also got fixed.

Twitch.tv experiencing Uncaught SyntaxError: Unexpected token

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Below is the JavaScript console when I try to load up TwitchPlayPokemon's channel. The page is stuck on a gray background with the Twitch logo. global-14c0091732f7848a730db2fa71404b53.js:17 JQMIGRATE: Logging is active global-14c0091732f7848a730db2fa71404b53.js:17 JQMIGRATE: jQuery.browser is deprecated emberapp-01f93d75f2824d9e8e788d210fe7e533.js:40 Uncaught SyntaxError: Unexpected token ( global-14c0091732f7848a730db2fa71404b53.js:29 GET chrome-extension://boadgeojelhgndaghljhdicfkmllpafd/cast_sender.js net::ERR_FAILEDglobal-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.isExtensionInstalled_global-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.findInstalledExtensionHelper_global-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.findInstalledExtension_global-14c0091732f7848a730db2fa71404b53.js:29 (anonymous function)global-14c0091732f7848a730db2fa71404b53.js:29 (anonymous function) global-14c0091732f7848a730db2fa71404b53.js:29 GET chrome-extension://dliochdbjfkdbacpmhlcpmleaejidimm/cast_sender.js net::ERR_FAILEDglobal-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.isExtensionInstalled_global-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.findInstalledExtensionHelper_global-14c0091732f7848a730db2fa71404b53.js:29 (anonymous function)global-14c0091732f7848a730db2fa71404b53.js:29 r.onerror global-14c0091732f7848a730db2fa71404b53.js:29 GET chrome-extension://hfaagokkkhdbgiakmmlclaapfelnkoah/cast_sender.js net::ERR_FAILEDglobal-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.isExtensionInstalled_global-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.findInstalledExtensionHelper_global-14c0091732f7848a730db2fa71404b53.js:29 (anonymous function)global-14c0091732f7848a730db2fa71404b53.js:29 r.onerror global-14c0091732f7848a730db2fa71404b53.js:29 GET chrome-extension://fmfcbgogabcbclcofgocippekhfcmgfj/cast_sender.js net::ERR_FAILEDglobal-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.isExtensionInstalled_global-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.findInstalledExtensionHelper_global-14c0091732f7848a730db2fa71404b53.js:29 (anonymous function)global-14c0091732f7848a730db2fa71404b53.js:29 r.onerror global-14c0091732f7848a730db2fa71404b53.js:29 GET chrome-extension://enhhojjnijigcajfphajepfemndkmdlo/cast_sender.js net::ERR_FAILEDglobal-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.isExtensionInstalled_global-14c0091732f7848a730db2fa71404b53.js:29 e.cast.ApiBootstrap_.findInstalledExtensionHelper_global-14c0091732f7848a730db2fa71404b53.js:29 (anonymous function)global-14c0091732f7848a730db2fa71404b53.js:29 r.onerror global-14c0091732f7848a730db2fa71404b53.js:29 No cast extension found global-14c0091732f7848a730db2fa71404b53.js:16 POST http://api.twitch.tv/api/users/crestedpeak9/language 400 (Bad Request)global-14c0091732f7848a730db2fa71404b53.js:16 sendglobal-14c0091732f7848a730db2fa71404b53.js:16 p.extend.ajaxglobal-14c0091732f7848a730db2fa71404b53.js:29 n._ajaxglobal-14c0091732f7848a730db2fa71404b53.js:29 n.putglobal-14c0091732f7848a730db2fa71404b53.js:31 n.setByAsyncPutglobal-14c0091732f7848a730db2fa71404b53.js:30 (anonymous function)global-14c0091732f7848a730db2fa71404b53.js:15 fglobal-14c0091732f7848a730db2fa71404b53.js:15 l.fireWithglobal-14c0091732f7848a730db2fa71404b53.js:15 i.(anonymous function)global-14c0091732f7848a730db2fa71404b53.js:29 (anonymous function)

Live streams are not playing

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hello there . Sooooo we are here to watch streams, if we cant why should we stay? I am saying that your live streams lag into loading video tab and its doing nothing. YES i have tried reinstal flash player update , use multiple browsers etc but still nothing . can you help ? you should but will you

Change video quality in past broadcasts

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Hello, i don't know if i am the only one but since yesterday i can't change the video quality in the past broadcats section (it works in live mode). For exemple if i click on "medium" nothing happens, "source" is the only way to go now. It bothers me because my connection is limited, i can't watch a video fluently in "source" mode. Is this a know issue ? Thank you.
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